Frequently Asked Questions

This quickest way to find a product on our website is to search by subject. At the top right corner of the website is our QUICK SEARCH box. Type the subject name into the box and click OK. You will be shown all of the products related to that search subject.

The Company is focused on the needs of new entrepreneurs and small business. The Company’s main focus is to assist new entrepreneurs achieve success in their new businesses. The Company will offer products and services designed to help small business do more business.

“Helping Small Business Do More Business Since 2003!”

There are two (2) ways to order. Online – All of our products can be purchased online by using your credit or debit card. After you have added products to your shopping cart, click on the Checkout button. You will be taken to our secured checkout page to input your credit card information, shipping information, etc. You can use your Visa, MasterCard, American Express or Discover. Debt and Credit Cards accepted! Phone – You can place an order with one of our friendly Customer Service Representatives by call Toll Free 888-698-5533. You can use your Visa, MasterCard, American Express or Discover. Debt and Credit Cards accepted! Mail

Download file(s) for products are immediately available on your confirmation page. The download file(s) always remain available on your member page. You will also receive an email from our Customer Service Department with the download file(s) attached and instructions on how to download your purchase.

Hard copy products and products on CD-ROM are shipped within 2 days of your order. Orders shipped in the United States are shipped via UPS. International shipments are shipped by United States Postal Service Air Mail with an UPS Express option at an additional cost.

When you purchase more than one (1) product, your order is automatically calculated with a Quantity Discount. Based on the number of products you order, the discounts are:

2 Products = 10% off 3 Products = 15% off 4 Products = 20% off 5 or more Products = 25% off

Special combination offers are shown on most promotional pages. These special combination offers are for the product download files only and the quantity discount is already calculated into the price. So the combination offers count as one (1) product.

You can quickly resolve any downloading problem by viewing our Trouble Shooting Tips on the following page on our website: http://www.BusinessBookSource.com/TroubleShooting.cfm

You can always access your download files on your member page. To access your download files on your member page, just follow these steps:

1. Click on My Account at the upper right hand corner of the website page. 2. Click on My Orders in the middle box. 4. The Order Number is shown and you click on the blue View box. 5. The download files will be on this page.

As our credit card and refund policy states on our website, download files are considered opened software. Due to distribution agreements with authors, publishers and/or literary agents, we are unable to refund credit card payments for the download files.

If you purchase a hard copy book and are not completely satisfied, you can return the book for a full refund. Call our Toll Free Number 888-698-5533 and ask our CSR for a Return Authorization Number. Be sure to include a copy of your invoice with your returned order.

Products purchased on CD-ROM can be returned for a full refund if the seal is not broken on the CD-ROM case. If the seal is broken, the product is considered opened software and may not be returned for a refund. To return a product purchased on CD-ROM, call our Toll Free Number 888-698-5533 and ask our CSR for a Return Authorization Number. Be sure to include a copy of your invoice with your returned order.

All returned products must be in restockable condition. If the product is returned damaged, a restocking charge may apply.

You can view our entire Credit Card Policy on our website at http://www.BusinessBookSource.com//business-book-source/credit-card-policy/.

Your personal and credit card information is safe. BusinessBookSource.com uses a secure order server with SSL encryption, the highest security available. Your credit card purchases are cleared through Stripe.com, a world leader in merchant credit card processing. Please see the Credit Card Policy for more information at http://www.BusinessBookSource.com/business-book-source/credit-card-policy/. Also, your information remains confidential. You can see our privacy policy on the website at http://www.BusinessBookSource.com/business-book-source/credit-card-policy/.

We do not sell or share any of our customer’s personal information with any other person or entity. We use Authorize.net to process our online credit card transactions. Authorize.net is a world leader in online credit card transactions. We do not have access to your personal information or the credit card information.

Our book files are in PDF files, so you use the Adobe Reader to read the files. The Adobe Reader is available regardless of the operating system.

Mac OS X 10.2 or later operating systems does run the Microsoft Excel program if you are considering a business plan purchase.

If you need help with a business plan, marketing plan or any phase of the business planning process, contact StartYourBusinessHelp.com.

www.StartYourBusinessHelp.com Toll Free 877-211-6577

BusinessBookSource.com does offer Institutional discounts for schools, libraries and other accredited entities. To inquire about Institutional Sales, please contact our Institutional Sales Department by email at corporate@BusinessBookSource.com or by calling our toll free number 888-698-5533.

Products can be purchased for resale at wholesale prices. To inquire about wholesale pricing and qualification information, you can email us at corporate@BusinessBookSource.com or by calling our toll free number 888-698-5533.

© BusinessBookSource.com Publishing, Inc. 2002-2017.